Overview

Our refund and returns policy lasts 30 days. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.

Several types of goods are exempt from returns. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

Gift cards

Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted for:

Books with obvious signs of use

CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to: 4239 Dalcross Rd, Raleigh, NC 27610, USA.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed of your return.

Shipping Returns

To return your product, you should mail it to: 4239 Dalcross Rd, Raleigh, NC 27610, USA.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

Contact us at [email protected] for questions related to refunds and returns.